NSMAH Return & Refund Policy
At NSMAH, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Return Period: You have 7 days from the date of receipt of your product to return the product that is eligible for a return.
Eligibility:
To be eligible for a return, the product must be:
Non-Eligible Items:
The following items are not eligible for return or exchange if packaging is opened, or the item is used:
If you have received a defective item, this item is eligible for a full refund or exchange after the verification process. Any claims after the return period will be treated as a warranty claim.
A warranty claim is a claim by a customer/product owner for a product under warranty, and usually entails either repair or replacement.
Refund Duration:
Upon receipt of your returned item, kindly note that the return process, which may take up to two weeks for us to complete. Once the return processing is completed, it will take 7 to 14 business days for the refund to appear on your payment card statement or bank account, Depending on your Initial mode of payment
How to Initiate a Return:.
Refund Process:
Payment Method | Refund Source |
Credit Card/Debit Card | Credit Card/Debit Card |
Cash on Delivery | Bank Account |
Buy Now Pay Later (e.g. Tamara / Tabby) | Buy Now Pay Later |
Cancellation Policy:
If a cancellation is requested after confirming delivery with the courier:
In the Case of Credit Card, we will process a refund and 10% administration charge will be deducted from the total invoice value.
In the case of cash on delivery payment method, you will have to pay a delivery charge of AED 25 to our courier partner company directly when they do delivery to you and return of the order at the same time.
– Any returned product that has been damaged through customer abuse lost parts, or is in unsalable condition due to customer tampering will not be acceptable for return and will be charged to the customer based on product condition
If customers are discovered to abuse the return policy, engaging in excessive returns, returning items not in their original condition, or frequently canceling or refusing placed orders, NSMAH retains the right to issue warnings, implement restrictions, refuse returns, suspend, block, and/or terminate the relevant customer accounts as deemed necessary.
Contact Information:
If you have any questions about our return policy, please contact our customer service department over WhatsApp at +971501461068 or Email
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